If you need to cancel your party for any reason, we do require more than a two week notice before the party date.
You will receive a full refund for the amount you have paid. If needed the date can be rearranged for the party; depending on availability. Please contact straight away.
If you cancel within the two weeks of the party date then unfortunately the deposit will be forfeited.
Please note: any personalised items cannot be refunded as these are custom made.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Need further help?
Contact us if you have any other questions related to cancellations.